TERMS OF SERVICE
We take pride in our work and are eager to assist with a wide range of cleaning tasks to serve our customers. However, to ensure that we uphold our commitment to top-notch quality, there are certain limits to what we can offer:
We can decide to cancel any service, and we have the right to do so. If there's any racism, sexism, or disrespect towards our staff, the service will be stopped right away and won't continue.
The well-being of our staff comes first. Our staff members are not permitted to:
Climb to heights that require more than a three-step ladder;
Move or lift heavy furniture that needs more than one person to move;
Clean up biohazard materials, like animal or human waste;
Clean areas that are infested with insects;
Clean areas with mold;
Do any other tasks that could put their health or safety at risk.
We want to clarify that we aren't responsible for the health and safety of your pets. Even though we're attentive and cautious around them, you are the one who knows your pets best and can make sure they're safe and well during our service.
Our maids take reasonable care while cleaning. We have insurance to cover damage or breakage caused by our maids. However, we're not responsible for damage due to "normal wear and tear," improper installation of items, or valuable items like artwork, collectibles, or family heirlooms worth over $200 if they weren't disclosed when you booked the appointment. If you notice any damage after our maids have left, you must tell us within 24 hours of the scheduled cleaning so we can try to resolve the issue. Here are some examples of items covered:
Carpet & Rug Snags: Snags are loops caught by the vacuum's brush due to normal wear, moving furniture, etc. We use industry-standard vacuums to prevent this.
Broken Blinds: Cleaning blinds can weaken them over time due to sun exposure and aging.
Improperly Hung Items: If items are securely attached to the wall, they shouldn't fall during cleaning.
Valuable Items: Art, collectibles, or family heirlooms worth over $200 should be disclosed in writing before cleaning.
Woodwork & Furniture: Let us know if your wood items need special care or if you'll provide specific cleaning products.
We require electricity and water to do our job. If your utilities are not working, we can reschedule the cleaning for a time when they are back up and running.
If your home is in a challenging condition, such as having broken glass, excessive clutter, or resembling a hoarder's space, we can work to make it livable and habitable. However, the final result may not match the level of cleanliness we achieve in a regular home. Before starting the job and when we arrive at your place, we'll discuss this situation with you. We'll take before and after photos, which might be shared within our company for planning and improvement purposes. We might also use these photos on our social media, but they won't include any identifiable information, just images like a sink, stove, or an empty space.
Our scheduling is well thought-out, and sudden cancellations or changes can cause significant disruption and financial loss for both our company and staff. To manage this, we have a 48-hour notice policy with a $100 fee for cancellations or rescheduling. In certain cases, if we can fill the slot with another appointment or if there's a valid reason, we might be able to waive this fee.
By choosing Superb Maids, you agree not to hire any staff member introduced to you by us for any home-related services. We invest considerable time, effort, and resources in finding, interviewing, checking backgrounds, and training our maids. When they join us, they commit to not working for any of our past or current customers. However, if you do want to hire a staff member directly, please discuss this with our owner. If we find out you've recruited one of our staff, please note that our referral/training fee is $5,000 per hired employee. We highly value our employees and set this charge accordingly.
You agree to protect, compensate, and hold harmless Superb Maids and its connected entities, agents, licensors, managers, and other linked companies, along with their staff, owners, contractors, agents, officers, and directors, from any and all claims, damages, responsibilities, losses, debts, and expenses (including legal fees) that arise from: (i) your use of cleaning services provided by Superb Maids; (ii) any claimed or real property loss or damage (including to your home) resulting from Superb Maids' cleaning services.
To the greatest extent allowed by applicable law, Superb Maids does not guarantee, endorse, warrant, or assume responsibility for the cleaning services, including those performed by its representatives. Nor does it take responsibility for any resulting losses or damages. The service, including our cleanings, is provided "as is" and "as available." Your use of the service is at your own risk. To the fullest extent allowed by applicable law, the service comes without any warranties, whether explicit or implied, including but not limited to merchantability, fitness for a specific purpose, quality, or non-infringement. Without limiting the above, Superb Maids, its subsidiaries, and licensors do not guarantee that the service is accurate, reliable, or correct; that the service will fulfill your needs; or that the service will be accessible at any specific time or place, continuous, or secure.