HOW ARE YOU DIFFERENT FROM THE OTHER COMPANIES?
We care more and try harder.
At the core of our company are principles centered on the well-being of our staff and the satisfaction of our clients. Upholding these values can be challenging and costly at times, but we remain dedicated to them without compromise. Every choice we make, whether it's a minor adjustment in an email signature or a significant decision involving insurance or personnel matters, reflects our commitment to these values. This approach allows us to foster strong, enduring relationships with both our employees and clients, creating an enhanced experience for everyone involved.
How do your prices compare to those of other companies?
Our findings suggest that while we might not be the least expensive option in town (though we're not the most expensive either), we provide unmatched value. We invest an average of 40 to 50% more time on each property, enabling us to deliver superior results for our clients. If you're seeking a smooth, professional, and enjoyable experience with a trustworthy team, Superb Maids is your ideal choice. This is particularly relevant if you're seeking top-notch cleaning for your parents' home, your vacation property, or require a meticulous and high-quality cleaning service.
WHY DO I NEED PRE-ASSESSMENT?
Our initial approach involved estimating the condition of a property based on its size, which generally proved effective. However, as our reputation for delivering thorough and high-quality cleaning grew, we began attracting more clients with unique requirements. These properties ranged from those not professionally cleaned for an extended period, to spaces with substantial clutter, pet fur, or special surfaces. In order to ensure that we consistently achieve the results our clients deserve, we've introduced the option of in-person pre-assessments. This approach allows us to accurately allocate the appropriate resources and maintain a project budget that closely aligns with your specific needs, rather than relying on average conditions.
This approach also implies that the initial flat rate you receive could potentially change following the pre-assessment. For instance, if a client schedules a standard 3-bedroom, 2-bath home for cleaning, and the pre-assessment reveals a higher level of what we term "life activity" - such as multiple children or pets - we might need to deploy additional maids for a longer duration compared to a usual home. As a result, the cost could be higher to accommodate the increased resources required for thorough cleaning.
Conversely, your property might be larger, but the pre-assessment could indicate that most of it isn't frequently used and lacks significant dust, clutter, or complex cleaning requirements. This scenario would necessitate fewer maids and less time for cleaning. Therefore, following the pre-assessment, your estimate might be adjusted downward.
In either case, we believe in proactive communication, so you're well-informed in advance. This allows you to engage in discussions about the cleaning scope and budget, enabling you to make informed decisions before the cleaning takes place.
DO YOU HAVE MILITARY, SENIOR, OR OTHER DISCOUNTS?
We occasionally provide discounts, but our pricing primarily reflects the amount of time our team needs to thoroughly clean your home. Building a strong and enduring relationship requires ensuring that we have sufficient time for each cleaning session. This becomes challenging on a restricted budget, as it's important to maintain a balance between fair compensation and exceptional quality. Our aim is to deliver both quality work and fair pay.
However, we understand that some situations might be exceptionally challenging. If you're facing significant hardships, compelling circumstances, and genuinely cannot afford our services, please don't hesitate to communicate with us. We often extend our services for free to individuals experiencing loss, major life changes, or medical challenges. This is made possible by maintaining regular pricing for our other clients.
DO YOU OFFER SPECIAL RATES OR SERVICES FOR VACATION RENTAL OWNERS?
Absolutely! We have extensive experience in servicing vacation rentals listed on platforms like Airbnb and VRBO. You can gather more information about our vacation rental cleaning services by clicking here.
WILL I ALWAYS GET THE SAME CREW?
We will do everything in our power, but we can't guarantee it.
Ensuring a consistent cleaning team for your appointments can be challenging due to the dynamic nature of our operations. We have a large team of over 40 members serving more than 3,300 clients, both new and recurring, throughout Washington DC and Fairfax. Each member possesses unique skills and attributes suited to various types of cleaning tasks and home environments. Simultaneously, our clients have busy lives with various commitments, health considerations, and travel plans that impact their availability.
While we strive to provide you with a team that has previously exceeded your expectations, there are occasions when this may not be feasible due to the complex scheduling factors mentioned above. Our primary objective is your satisfaction, and we understand that a consistent team can enhance this experience. Achieving this consistency is more likely if you are flexible with your cleaning schedule, express the importance of a familiar team, and treat our team members kindly.
Many clients have successfully established this arrangement by being accommodating, communicating their preferences, and treating our team members with respect. While we aim to provide you with your preferred team, there might be instances where another team could surpass your expectations. We stand by our work with a 100% satisfaction guarantee. If you find yourself less satisfied with a different team, we'll address your concerns and, if necessary, issue a refund.
CAN YOU TELL ME MORE ABOUT YOUR HEAVY-DUTY CLEANING?
Typically, we prefer to offer and our clients find satisfaction in our fixed rates that ensure transparency. Nevertheless, in certain instances, when the state of the residence goes beyond the expected norm, special considerations come into play. Our goal remains to maintain fairness while delivering valuable service to our clients.
1) What scenarios do these conditions encompass? This applies to homes that have not undergone a thorough cleaning for several months or even years, especially when multiple occupants and pets are present. Also, homes that exhibit a combination of the following factors fall into this category: extensive clutter on various surfaces, spoiled food, mold, wall grease, walls and appliances covered in fur, utilities like water or electricity disconnected, indoor animal waste, and strong odors of animals or cigarettes.
2) What if your home falls under this classification? Should our team determine upon arrival that your home slightly surpasses the anticipated scope, you will have three options:
a) We can dedicate the anticipated time (or a bit more) compared to a standard home cleaning and address the situation to the best of our ability. This usually involves 4 hours of work by 2 or 3 cleaners. You can prioritize the areas that matter most to you (e.g. kitchen and bathrooms). While we might not cover every item on our deep cleaning checklist (e.g. window tracks, cabinets, light fixtures), most clients find themselves content with the results.
b) Alternatively, you can opt for our "heavy duty" add-on. By selecting this before the service, we can come more prepared to handle the extensive work involved. Our team will arrive with adjusted equipment, extra supplies, a larger staff, and a longer timeframe. This option does incur an additional cost, but your home's condition will markedly improve post-cleaning. If you didn't choose this initially, we might offer it as an option if feasible. This could involve rescheduling or rearranging subsequent bookings, sending more staff and equipment, etc. In many cases, we can make this work.
c) Lastly, you have the choice to cancel the job outright. No charges will be applied in this scenario.
WHY DO I HAVE TO PAY NEARLY THE FULL PRICE EVEN IF TWO BEDROOMS DO NOT NEED TO BE CLEANED?
In brief, our pricing is determined by the overall size of the house, which is estimated by the number of bedrooms, rather than charging for each individual bedroom. (Please note: we do offer a $10 discount for each bedroom that doesn't require cleaning).
Long Answer: To clarify our policy, we follow a comprehensive approach that might seem a bit intricate at first, but it's designed to ensure the best service quality for our clients.
When a new booking comes in, we cross-reference the information with Zillow or Trulia to validate the number of bedrooms provided. If the booking indicates fewer bedrooms than your actual home size (due to bedrooms not needing cleaning), we ask you to adjust the order to accurately reflect your home's size.
While it may appear a bit unequal on the surface, there's a solid rationale behind this practice, rooted in our unwavering commitment to providing top-tier service.
Our pricing structure is established with flat rates that correlate with an estimated home size. This estimation is most conveniently achieved through bedroom count. For instance, a 3-bedroom home would typically require a team of two maids for about three hours, ensuring an optimal level of work quality.
Let's consider a scenario where you decide not to clean two out of three bedrooms and book it as a 1-bedroom home. We'd then assign one maid and allocate around 2-3 hours for her task before her next appointment. However, upon arrival, she would be confronted with double the expected workload: 2-3 bathrooms, a larger kitchen, and more spacious living areas than originally anticipated. (Additionally, bathrooms and kitchens generally demand more effort than bedrooms.)
In order to deliver the meticulous level of cleaning we strive for and you anticipate, the maid would need to invest 5-6 hours, which could result in fatigue, reduced performance towards the end, potential dissatisfaction, and even lateness for the next appointment.
Our ultimate goal is to offer exceptional value—a thorough cleaning that surpasses what other cleaning companies and even renowned hotels provide. If, for any reason, you feel your experience falls short, we are dedicated to addressing the situation, ensuring your satisfaction, and even offering a refund as part of our 100% satisfaction guarantee.
Considering these factors, we strongly recommend selecting your home's accurate size during booking and specifying any unique requests or discount considerations in the comments. We carefully review each comment and are committed to fair and responsive service.
HOW MANY MAIDS DO YOU SEND?
We make sure to send the right number of staff to get the job done in about half a day. If it's a regular 2-bedroom apartment, one or two maids might be enough. But for a big job like cleaning a 5,000 square foot mansion when someone is moving in, we'll send a team of 4-6 people.
DO WE HAVE TO BE HOME FOR CLEANING?
No, you don't need to be present. Just leave a key for us and provide instructions on how to enter your place. We'll take care of the cleaning and secure the door when we're done.
WHAT ABOUT THE SUPPLIES?
We're committed to using the most effective and environmentally friendly options. We bring all the necessary supplies for home cleaning, such as Method and Barkeeper's Friend products, along with steam cleaning, and more. However, in cases where eco-friendly products might not be strong enough for tough stains or severe mold issues, we'll present the choice of using a stronger alternative. For example, we might suggest using a stronger solution to tackle persistent stains or mold, as opposed to only using green solutions. Even when we offer non-green supplies, they're still safe and produced by well-known brands. If you have any specific cleaning solutions or tools you prefer, just let us know – we're here to accommodate your preferences!
SO... HOW DOES YOUR ORDERING WORK?
It's incredibly easy! Just complete the booking form available here.
In an hour or even less, one of our friendly team members will send you an email to confirm your appointment. They'll also double-check any specific details, like the size of your house and any special requests. Then, we arrive and work our magic to make your home shine. It's truly that simple.
WHAT TIME SHOULD I CHOOSE FOR CLEANING?
Select a time that best suits your needs. We'll get in touch within a few hours during our business hours to confirm your appointment and go over any special requests or specifics. We're dedicated to ensuring that the timing of your home cleaning service appointment aligns perfectly with your schedule.
HOW LONG DOES IT TAKE TO CLEAN MY HOME?
The duration of the service can vary. The initial cleaning typically takes more time as we familiarize ourselves with your home and its layout. Subsequent visits are usually quicker.
The timeframe also depends on your home's condition. Some homes are consistently well-kept and need only touch-ups or extra services. Others might have more activity, like a household with teenagers, a dog, and busy schedules. Don't worry, we won't judge – we're here to assist. However, bringing such homes to their best shape might take a bit more time.
Usually, a smaller home cleaning takes about one to three hours, while a larger home cleaning can take two to four hours. If the unique state of your home requires additional time, we'll promptly discuss the situation and present you with options.